Exchange policy

Exchanges & store credit

We gladly accept eligible items for an exchange or store credit within 7 days of delivery. To qualify, merchandise must be unworn, unwashed, unused and returned in its original condition with all tags and packaging attached.

Items that cannot be returned or exchanged

• Underwear, briefs and other intimate items
• Items marked “Final Sale”
• Worn, washed, altered or damaged merchandise
• Items returned without their original tags or packaging

Return shipping

Customers are responsible for return shipping costs. Original shipping charges are nonrefundable. By Margo is not responsible for return packages that are lost or damaged in transit, so we recommend using a trackable shipping service.

Incorrect, damaged or defective items

If you receive an incorrect, damaged or defective item, please contact us within 3 days of delivery and include your order number and clear photos of the item and packaging. Once reviewed and approved, we will arrange a replacement or provide store credit.

Exchange availability

Exchange requests are subject to product and size availability. If the requested replacement is unavailable, store credit will be issued.

Order changes & cancellations

Orders cannot be canceled or changed after they have been processed or shipped.

Request an exchange or store credit

To request an exchange or store credit, please contact us at info@bymargoofficial.com with your order number and reason for the request.